Contact Us
This is the page to use if you want to reach the editorial team behind Top Online Casinos — to correct something we published, ask how a free spins offer actually works, or tell us what happened when you tried to withdraw. We read everything that arrives, and reader reports are one of the main reasons our pages get updated.
One thing to be clear about first: we are an independent comparison and review publisher, not a casino operator. We cannot access your account, release a payout, reverse a bonus forfeiture or verify your identity. If your issue is with a specific operator, the section on where to take a complaint below is the fastest route.
How to reach us
Email is the only channel we run, and it reaches the same team that writes and fact-checks the reviews.
- General questions and feedback: [email protected]
- Corrections and factual disputes: [email protected] — put "Correction" in the subject line
- Press, partnership and commercial enquiries: [email protected] — mark the subject "Commercial"
We aim to reply to reader questions within two business days. Correction requests are prioritized, because a wrong wagering requirement or an expired free spins offer on our page misleads every reader who lands on it after you.
What to include so we can actually help
- The casino brand and, if relevant, the page on this site where you saw the information.
- The exact offer wording you were shown — a 375% bonus with 50 free spins reads very differently once the playthrough and the maximum bonus bet are attached.
- Dates. When you registered, when you claimed, when you requested a withdrawal.
- Your state. Legal availability, payment methods and even bonus terms differ from one US state to the next.
- Screenshots of terms pages or support chats, if you have them.
Please do not send us account passwords, card numbers, Social Security numbers or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.
How our commercial relationships work
Some of the operators listed on this site have affiliate arrangements with us, which means we may earn a commission when a reader opens an account through one of our links. That funds the research. It does not buy a position, an editorial rating or a favorable sentence, and we list operators we have reservations about alongside the reservations themselves. If you think a review reads like an advertisement, email us and say so — that is exactly the kind of message we want. Our terms and conditions set out the commercial basis in full.
Questions readers send us most often
Rather than answer the same thing repeatedly by email, here is what usually comes in and the short version of our reply.
"The free spins offer on your page isn't what I was shown"
Tell us. Bonus terms change without notice and without a press release. A welcome package advertised as 410% up to $10,000 plus 50 free spins at Raging Bull may be presented differently depending on your state, your deposit method or whether the operator is running a seasonal variant. We record what is publicly advertised at the time of review, dated on the page, and we correct it when a reader shows us otherwise.
"I completed the wagering and still can't cash out"
Usually one of four things: a maximum bonus bet was breached during playthrough, the bonus expiry date passed mid-wagering, a cashout cap applied to free spins winnings, or identity verification is still outstanding. We can explain which clause is likely biting. We cannot overturn it.
"Is this casino legal in my state?"
We will tell you what we know about the licensing position, but the honest answer often depends on where you live. More on that below.
What our team can and cannot do
| You want | Can we help? |
|---|---|
| An explanation of wagering requirements, expiry dates or cashout limits on an advertised offer | Yes — that is our core work |
| A correction to something published on this site | Yes, and quickly |
| Your withdrawal released or a payout chased | No — only the operator or a regulator can act |
| A bonus reinstated after it was forfeited | No |
| Guidance on where to escalate a dispute | Yes, we will point you to the right body |
| Help closing an account or self-excluding | We can explain the process; the operator executes it |
The offers readers ask about, and what sits behind them
Most incoming mail concerns a headline number. So here is the shape of what is currently advertised across the operators we cover, with the caveat that every percentage figure is a ceiling, not a payment, and every one of them carries playthrough conditions you should read on the operator's own terms page before depositing.
| Operator | Advertised welcome offer | Free spins included? | Editorial rating |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | Yes — 50 | 10.0 |
| Magician Bet | 101% No Wagering | Not advertised | 9.9 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | Yes — 50, game-specific | 9.7 |
| Uptown Aces | 600% for new players | Not advertised | 9.6 |
| Card Crush | Instant welcome reward: 2 Mystery Coins & 5 Cards | No — coin-based format | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | No — sweeps currency | 9.3 |
| BetUS | 200% up to $4,000 for new players | Not advertised | 8.9 |
| Amazon Jackpots | 4 Posters + 40 free SC + Bonus Wheel for $20 | No — purchase-linked | 8.9 |
| Slots and Casino | 500% up to $2,500 x3 | Not advertised | 8.5 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | Yes — 225 | 8.5 |
Ratings above are our own editorial scores based on desk research into published terms, game range, banking options and support responsiveness. They are not customer review averages, and we have not tested these accounts ourselves.
Raging Bull — the one generating the most free spins mail
It heads our list because the advertised package pairs a very large match ceiling with a defined spins component, and because the terms are published rather than buried. If you are writing to us about free spins, there is a good chance it is about this offer. The material conditions to check before you deposit: the 410% match applies up to $10,000 in bonus credit, the 50 free spins are typically tied to nominated slots, and both the match and the spin winnings carry playthrough plus a maximum bet per spin while that playthrough is live. Limitation: headline percentages this large almost always come with the tightest cashout caps in the market, so the realistic amount you can withdraw from spins winnings is a fraction of the advertised number. Read the cap before the percentage.
Magician Bet — the one to ask us about if playthrough is your problem
Worth its place because "101% No Wagering" removes the single condition readers complain about most. If there is genuinely no playthrough attached, winnings behave like cash rather than locked bonus credit, which makes the offer far easier to value than a 500% match. Limitation: a 101% match is small next to the rest of this list, no free spins are advertised alongside it, and no-wagering offers usually compensate with lower maximum bonus amounts or restricted eligible games. Ask us to walk through the arithmetic if you are weighing it against a bigger match.
Slots of Vegas — the game-specific spins case
This one comes up because the 50 free spins are pinned to a named title, Cash Chaser, rather than offered across the library. That matters: a spin's value depends entirely on the coin size the operator sets and the RTP of the game it is locked to, so 50 spins on one slot is not interchangeable with 50 spins elsewhere. Limitation: if you dislike that game you cannot move the spins, and the accompanying 375% match carries its own playthrough separate from the spins. Readers who email us about this offer are usually surprised by that separation.
Uptown Aces — the biggest headline number here
At 600% for new players it has the largest advertised multiplier on the page, and that alone generates questions. Large multipliers suit small deposits, because the cap is reached quickly and the bonus credit extends session length. Limitation: no free spins are advertised in the package, and the higher the multiplier, the more rigorously the terms tend to police maximum bet size during wagering — breach it once and the bonus and everything won from it can be voided.
Deposits, withdrawals and the questions attached to them
We cannot process a payment or see your banking screen, but we can explain the mechanics, and this is the second-largest category of reader mail.
- Minimum deposits are set per operator and per method, and a bonus often has its own higher qualifying minimum. Depositing below it is the most common reason a welcome offer never appears.
- Debit and credit cards are the most widely offered route at US-facing sites, though card issuers decline gambling transactions at their own discretion and a credit card gambling purchase may be treated as a cash advance with its own fee and interest.
- ACH and bank transfer tend to be slower to clear but carry fewer declines and are common for larger withdrawals.
- E-wallets vary by operator and by state. PayPal is available at some US-licensed casinos and not at others — verify on the cashier page rather than assuming.
- Payment fees may come from the operator, your bank or both. Withdrawal fees are more common than deposit fees.
- Withdrawal times begin when the operator approves the request, not when you submit it. Pending or reversal periods, weekend processing and verification queues all sit in between.
- Withdrawal limits apply per transaction, per week and per month, and minimum withdrawal amounts mean a small balance can be stranded.
Expect identity verification — KYC — before a first payout: government photo ID, proof of address and proof of the payment method. Larger or unusual activity can trigger source-of-funds checks. These are regulatory obligations, not stalling tactics, but the delay is real, and uploading clear documents early is the single most effective thing you can do to shorten it.
Games we get asked to explain
Questions about the catalogue are welcome, and they usually fall into a few groups. Slots dominate free spins promotions, and the two numbers that matter are RTP, the long-run theoretical return, and volatility, which describes how that return is distributed — high-volatility games pay rarely and larger. Progressive jackpots pool a slice of every stake into a growing prize and are frequently excluded from bonus play entirely. Table games such as blackjack, roulette and baccarat often count for a reduced percentage toward wagering, or not at all. Live dealer rooms stream a human croupier in real time and are commonly excluded from bonus wagering. Outcomes in digital games are produced by random number generators; live tables use physical equipment. Most of this runs on the same handful of casino software providers, and most of it works on mobile browsers, with native apps available at some operators and not others.
The other products these brands run
Several operators here are not casino-only businesses, which affects what a bonus can be spent on. BetUS runs sportsbook and racebook markets alongside its casino floor, and a casino welcome bonus generally cannot be wagered on sports — sportsbook promotions are separate, with their own rollover. Card Crush, Zumba Cards and Amazon Jackpots operate on coin and sweepstakes-style models rather than conventional cash deposits, so their rewards are denominated in coins, cards or SC rather than dollars, and redemption rules replace withdrawal rules. Bets.FM advertises in cryptocurrency, with a bonus expressed up to 1 BTC, which introduces exchange-rate movement between deposit and cashout. If you are unsure which model an operator uses, that is a perfectly good reason to email us.
Where to take a complaint we cannot resolve
Online casino regulation in the United States is handled state by state. There is no single federal licensing authority for online casinos; federal law shapes the environment, while each state decides whether to authorize online casino play and, if so, which regulator supervises it. That means legal availability genuinely varies depending on where you are, and accepting players from a state is not the same thing as being authorized to serve them there. You must be 21 or over to play at a licensed US online casino, and residency or physical presence requirements are enforced through geolocation.
If you have an unresolved dispute, work through it in this order:
- Raise a formal complaint with the operator in writing and ask for a reference number and a final response.
- If the operator holds a state licence, escalate to that state's gaming regulator — most publish a player complaint form.
- For payment disputes, contact your bank or card issuer about the transaction itself.
- Keep every screenshot, email and timestamp. Disputes are decided on documentation.
Tell us how it ends, too. Complaint outcomes feed directly into how we rate an operator's support and payout handling.
If gambling has stopped being entertainment
Please do not email us about this and wait for a reply — help is available immediately and it is confidential. Every licensed US operator must offer self-exclusion, deposit limits and loss limits from within your account, and most let you set them before you play rather than after. Third-party blocking software can restrict gambling sites across your devices. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24 hours a day. Our responsible gambling guidance explains the tools in more detail. Gambling is not a way to make money or to fix a financial problem, and no casino we cover, however highly rated, is risk-free.
Before you write
If your question is about who we are and how we research, the about us page covers the editorial process, and fact-check dates appear on each review. If it is about a specific bonus we have already documented, the review page for that operator is likely faster than waiting on a reply. Everything else — corrections, complaints you want on our radar, offers that have changed, or a plain "I don't understand this clause" — goes to [email protected], and a person reads it.
Last reviewed by Owen Lawson on Sep 25, 2026.